California Proposition 65 Warning: This store sells products that contain chemicals known to the State Of California to cause cancer, or birth defects or other reproductive harm.
Delivery Time We will do our best to process orders immediately. We have a great track record when it comes to or customers shipping needs. If you need something pronto please feel free to give us a call 888-584-4968 and we will see what we can do. Helping customers in need is what we are all about. Monogramming will not slow your delivery time. We send you tracking information when your order ships. Let us know if you haven't received it and we will investigate.*Please note: Items initialed directly on the product including Bosca & Claire Chase monogrammed merchandise cannot be returned. When we include a FREE monogrammed luggage tag you can still exchange or return your purchase. Keep the tag as our gift to you.
If you would like to return items that you purchased from us, please email us at villugg@comcast.net. or call us toll free at 1-888-584-4968. Returns must be requested within 21 days of receipt of the merchandise.
Merchandise must be brand new, unused, with all hanging tags attached. We will supply you with a Return Authorization Number (RA#) and return shipping information. You are responsible for the return shipping charges. Without a Return Authorization number, all returns will be refused. We recommend you keep a copy of this # for your records. We have a 21 day refund policy from date of receipt on online merchandise that has not been personalized. Please return items unused in the original packaging and carton with your RA# for a refund. You will be responsible for the return shipping charge. We are not responsible for damaged or lost merchandise when you return an item, so be sure to use UPS or FedEx and insure your package.
Remember to insure your package.
R/A - RETURN MERCHANDISE AUTHORIZATION
* Returns must be made within 21 days
We believe the above terms are fair and reasonable and ensure the protection of all parties against abuse. If for any reason, one or more above conditions cannot be met, please call us and we will try to assist, BUT you must call before a return and receive authorization.
Holiday Shipping & Returns
Online Holiday gifts/merchandise purchased on or after November 27th must be received by January 14th for return or exchange. It must be unused in original carton. Of course, monogrammed luggage tag is yours to keep and does not impact returns. You will be responsible for the return shipping charge.
*Please note: Items initialed directly on the product including Bosca & Claire Chase monogrammed merchandise cannot be returned.
Quick Processing!
Most orders are processed and shipped within 2-5 business days. Any delays in this arise from a back-order situation. If an item is out of stock and will not be available in 30 days, you will receive written notice. You may then choose to change, cancel, or wait for your order. Please note that items ordered together may not necessarily be shipped together. Please Note: We do NOT ship to PO boxes. Orders going to Alaska or Hawaii will be charged for extra shipping costs. Monogramming is done on site and will not hold up your order. Again, you may call for expedited shipping. These may incur extra charges that we will discuss with you. A leather luggage tag monogrammed with your initials is our gift to you. Should you return you purchase, you may still keep your luggage tag free of charge.
Monogramming
Monogramming is permanent and cannot be changed. Initials are done in the correct order, first, middle than last. There are no periods, just a slight space between the letters. Be sure of your choice, as monogrammed items cannot be exchanged or returned.
Sales Tax
A sales tax of 7% will be added for customers in Florida only. All deliveries outside of Florida will not be charged sales tax.
Payment Options
To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us at 888-584-4968, Monday thru Saturday, during normal business hours, Eastern Standard Time. We accept PayPal, Visa, MasterCard, and American Express. PayPal's Seller Protection requires a signature confirmation for transactions of $550 or more.
Visa, MC, Amex must be a U.S. issued credit card and the billing address must be in the United States.
Typographical Errors
In the event that a product sold through our website is listed at an incorrect price, and/or with incorrect product info as a result of a typographical error, we reserve the right to cancel or refuse the order. Upon cancellation, we will promptly notify customers of the situation.
If you have questions regarding any of our products and services, you can email us anytime at villugg@comcast.net