Ted Baker Luggage has total confidence in the performance of their product which is engineered and built to the highest quality standards. Ted Baker Luggage has a 5 year warranty that covers manufacturing defects. This warranty does not cover airline or common carrier damage. Always examine your luggage immediately and make a claim at once if it is damaged. For a warranty claim, Ted Baker is based in London and you are responsible for shipping costs.
Pelham After Sales Service Centre,
Pelham Leather Goods Ltd
110 Centennial Avenue,
Elstree, Herts, WD6 3SB
Tel: +44 (0)20 8731 3500 Fax: +44 (0)20 8731 3501
What information do I need to send with the item?
When returning the item, please include the following details:
Copy of Proof of purchase
Full contact Details (including email address and telephone number)
A cover letter detailing the repair/s required