Briggs & Riley luggage has "Simple As That" warranty also known as their "Lifetime Performance guarantee." Briggs & Riley luggage and briefcases are designed to last. No matter who has damaged the luggage or briefcase, (including airlines, cruiselines, taxis) Briggs & Riley will repair it free of charge. Even if you decide to purchase a new piece of Briggs & Riley, the older model will always be covered under their warranty. This will cover all of the Briggs & Riley luggage collections including Baseline, Transcend, BRX, Verb and @Work. Repairs are done at no charge and that can include zippers, trolley handles, wheels, etc. Briggs & Riley
has designed their bags to last, with the best components, so their warranty is really "as simple as that!" The warranty does not include cleaning or cosmetic wear or damage. It does not cover lost or stolen bags or their contents. You may want to place a claim for serious damage caused by airline, bus, train or cruiselines, as a bag cannot always be returned to its original condition. You can return your bag to a Briggs & Riley repair facility, or to Briggs & Riley luggage directly. You will responsible for shipping costs. Briggs & Riley will require a return number if you are sending the bag directly to them. If you have questions or need a return number, Briggs & Riley can be reached at 888-HMB-BAGS or at www.briggs-riley.com.
All Briggs & Riley TORQ Spinners come preset with the lock combination 0-0-0
on the Control Panel.
Instructions for setting TSA lock on TORQ:
Step 1: Unlock the zippers by pushing the Slide Release Button, located next to the zipper pulls on the Control Panel.
Step 2: Zip open the bag, lay it open on a flat surface, and then unzip the u-zip lid pocket.
Step 3: Locate the Lock Access pocket (it's inside the bag, directly underneath the Control Panel). Unzip this pocket.
Step 4: Inside the Lock Access pocket, there is a small, square, orange tab. Using your fingers or a pen, pry off this plastic tab and discard it.
Step 5: Once the tab is removed, you'll see the L-Track Toggle. It looks like a small metal lever.
Step 6: Push this Toggle along the L-Track: first over, then up. The Toggle will lock into the new position.
Step 7: Return to the Control Panel on the outside of the bag, and set your new 3-digit combination.
Step 8: Go back to the Lock Access pocket and push the Toggle back down. It will easily pop back into place.
Step 9: You have finished resetting your lock. Now you can open the main and front compartments with your new personalized combination.