Shipping & Returns

Shipping Free Ground Shipping to the continental 48 states. However, Alaska and Hawaii will be charged actual UPS shipping charges. Of course, you can always pay to expedite your delivery. Please call our customer service department toll free at 1-888-898-5558 should you need assistance regarding ground shipping or expedited shipping. Luggageontheweb.com uses UPS Ground for most shipping. We've found that UPS provides the best value and reliability for our customers. We will email tracking #'s, once we ship your order. Please note: We do NOT ship to PO boxes. We currently do NOT ship outside the United States.

No Orders will be shipped or received on Holidays. Orders placed on Holidays will be processed the following Business Day. There is an additional cost to ship overnight, 2nd day, or 3rd day air. We would be happy to quote actual UPS cost to you if you need faster service.

Expedited Shipping All expedited shipments to Alaska and Hawaii must be shipped UPS Next Day or 2 Day. In those cases we will notify you of our exact shipping costs and obtain your approval before shipping the item you have requested. Remember all expedited air shipments are Next Day, 2 Day or 3 Business days after your order is shipped. Business days represent Monday to Friday. Saturday Delivery is also available for a fee. Please call our customer service department toll free 1-888-898-5558 should you need assistance regarding expedited shipping.

California Proposition 65 Warning: This store sells prodcuts that contain chemicals known to the State Of California to cause cancer, or birth defects or other reproductive harm.

Delivery Time We will do our best to process orders immediately. We have a great track record when it comes to or customers shipping needs. If you need something pronto please feel free to give us a call 1-888-898-5558 and we will see what we can do. Helping customers in need is what we are all about. Monogramming is done on the premises and will not slow your delivery time.

Inclement Weather Please note that shipping delays due to inclement weather can occasionally happen especially during winter months. These things are beyond our control. UPS will not refund shipping charges due to late delivery under these circumstances and therefore neither can we.

Damaged Deliveries If an item is defective or damaged in shipping we will gladly replace it. Please notify us within 48 hours. You must keep the original shipping carton and packaging for a claim/inspection by carrier; otherwise no replacement or refund can be honored.

Returns We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return any unused merchandise.

*Please note: Tumi, Boyt & Hartmann products that have been monogrammed cannot be returned.

We have a 21 day refund policy and a 30 day exchange policy from date of receipt on online merchandise that has not been personalized. Please return items to us unused in the original condition and carton with your receipt for a refund or exchange. Shipping charges are not refundable and you will be responsible for the return shipping charge. Remember to insure your package.

Luggageontheweb.com
243 Merrick Road
Rockville Centre, NY 11570

Returns should be sent to the address above. We process returns within 48 hours of receipt.

Holiday Shipping & Returns Online Holiday gifts/merchandise purchased after Thanksgiving must be received by January 14th for return or exchange. It must be unused in original carton. Merchandise accompanied by receipt will receive refund. Without a receipt, we will send a catalog and an exchange can be made from our website or catalog. Shipping charges are not refundable and you will be responsible for the return shipping charge.

Tumi & Hartmann products that have been monogrammed cannot be returned.

Quick Processing! Most orders are processed and shipped within 96 hours of receipt and you can expect arrival in 5-10 business days. Any delays in this arise from a backorder situation. If an item is out of stock and will not be available in 30 days, you will receive written notice. You may then choose to change, cancel, or wait for your order. Please note that items ordered together may not necessarily be shipped together Please Note: We do NOT ship to PO boxes. Orders going to non-continental states will be charged for extra shipping costs. Monogramming is done on site and will not hold up your order. Again, you may call for expedited shipping. These will incur extra charges that we will discuss with you. A leather luggage tag monogrammed with your initials is our gift to you. Should you return you purchase, you may still keep your luggage tag free of charge.

Monogramming Monogramming will help to immediately identify your briefcase as yours. The monogram will also make the briefcase "special." We can do "blind" monogramming which is embossing without any color, or we can monogram with a color (silver). On Tumi luggage and briefcases, you have the option of monogramming with their red foil also. Please let us know if you have a preference (in the comment section on the checkout page), otherwise our expert monogrammers will do your initials "blind." Monogramming is permanent and cannot be changed. Initials are done in the correct order, first, middle than last. There are no periods, just a slight space between the letters. Be sure of your choice, as monogrammed items cannot be exchanged or returned.

Sales Tax A sales tax of 8.625% will be added for customers in New York only. All deliveries outside of New York will not be charged sales tax.

Payment Options To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us at 1-888-898-5558, Monday thru Saturday, 10 a.m. to 5 p.m. Eastern Standard Time. You can fax in your order anytime at 516-764-1591. We accept Visa, MasterCard, and American Express. It must be a U.S. issured credit card and the billing address must be in the United States.

Typographical Errors In the event that a product sold through our website is listed at an incorrect price, and/or with incorrect product info as a result of a typographical error, we reserve the right to cancel or refuse the order. Upon cancellation, we will promptly notify customers of the situation.

If you have questions regarding any of our products and services, you can email us anytime at Luggageontheweb@verizon.net