Free Ground Shipping to the continental 48 states. Alaska and Hawaii will be charged actual UPS shipping charges
. Of course, you can always pay to expedite your delivery. Please call our customer service department at 1-888-898-5558 should you need assistance regarding ground shipping or expedited shipping. Luggageontheweb.com uses UPS Ground for most shipping. We've found that UPS provides the best value and reliability for our customers. We will email tracking #'s, once we ship your order.
: We do NOT ship to PO boxes.
No Orders will be shipped or received on Holidays. Orders placed on Holidays will be processed the following Business Day. There is usually an additional cost to ship overnight, 2nd day, or 3rd day air.
We would be happy to quote actual UPS cost to you if you need faster service. Let us know if and when you need it by a certain date. We drop ship your order directly from the actual vendor so it will ship from their location.Expedited Shipping
All expedited shipments to Alaska and Hawaii must be shipped UPS Next Day or 2 Day. In those cases we will notify you of our exact shipping costs and obtain your approval before shipping the item you have requested. Remember all expedited air shipments are Next Day, 2 Day or 3 Business days after your order is shipped. Business days represent Monday to Friday. Saturday Delivery is also available for a fee. Please call our customer service department toll free 1-888-898-5558 should you need assistance regarding expedited shipping.
California Proposition 65 Warning: This store sells products that contain chemicals known to the State Of California to cause cancer, or birth defects or other reproductive harm.
We will do our best to process orders immediately. We have a great track record when it comes to or customers shipping needs. If you need something pronto please feel free to give us a call 1-888-898-5558 and we will see what we can do. Helping customers in need is what we are all about. Monogramming will not slow your delivery time. We send you tracking information when your order ships. Let us know if you haven't received it and we will investigate.Inclement Weather
Please note that shipping delays due to inclement weather can occasionally happen especially during winter months. These things are beyond our control. UPS will not refund shipping charges due to late delivery under these circumstances and therefore neither can we.International Shipping
We now ship internationally to over 200 countries via Global Checkout!! After you have added your purchase to the shopping cart, click on the blue Global Checkout button in the shopping cart. Global Checkout will calculate all aspects of shipping including duties and taxes of your home country. Simply fill in your billing payment, shipping and email information and DHL or FedEx will deliver it to you. Victorinox Swiss Army products are excluded from shipping out of the U.S. All items shipped out of the US are final sale.Damaged Deliveries
If an item is defective or damaged in shipping we will gladly replace it. Please notify us within 48 hours. You must keep the original shipping carton and packaging for a claim/inspection by carrier; otherwise no replacement or refund can be honored.Returns
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return any unused merchandise. Make sure the original tags are on the item.
*Please note: Items initialed directly on the product including Tumi, Jack Georges & Claire Chase monogrammed merchandise cannot be returned. When we include a FREE monogrammed luggage tag you can still exchange or return your purchase. Keep the tag as our gift to you.
Zero Halliburton Items are FINAL SALE and cannot be returned or exchanged, as per Zero Halliburton's policy. Please contact our customer care team if you have any questions at 1-888-898-5558.
If you would like to return items that you purchased from us, please email us at firstname.lastname@example.org. or call us toll free at 1-888-898-5558. We will supply you with a Return Authorization Number (RA#) and return shipping information. Without a Return Authorization number, all returns will be refused. We recommend you keep a copy of this # for your records. We have a 21 day refund policy from date of receipt on online merchandise that has not been personalized. Please return items unused in the original packaging and carton with your RA# for a refund. You will be responsible for the return shipping charge. We are not responsible for damaged or lost merchandise when you return an item, so be sure to use UPS or FedEx and insure your package.
Remember to insure your package.
Holiday Shipping & Returns
CHRISTMAS ORDERING CUTOFF DATES
Online Holiday gifts/merchandise purchased on or after November 18th must be received by January 14th for return or exchange. It must be unused in original carton. You will be responsible for the return shipping charge.
*Please note: Items initialed directly on the product including Tumi, Jack Georges & Claire Chase monogrammed merchandise cannot be returned.
R/A - RETURN MERCHANDISE AUTHORIZATION
* Returns must be made within 21 days
Returning for refund
- All returns must have a Return merchandise authorization number (R/A#). Please call Toll Free: 888-898-5558, or: 516-764-7890 prior to return of any item. You will be responsible for returns shipped to the address we supply. An item returned without R/A# will be refused. Merchandise must be unused and in the original condition. It must be in the original packaging and tags may not be removed.
- R/As will be issued for all qualifying orders except monogrammed items. Products must be returned within 10 business days following the assignment of an R/A number or the Return Authorization will be void. You may keep the monogrammed luggage tag. The monogrammed tag does not void your return privileges.
- The R/A# must be listed clearly on the returned packaging. Enclose your name, address, phone number and R/A number in the package.
- If you refuse an item, you will be charged a 30% restocking fee plus a $25.00 intercept charge plus the shipping to you and back to the company. You must obtain an R/A number to avoid these charges.
- Collect shipping will be refused.
- Only use a carrier that offers shipment tracking for all returns.
- Insure your package for full value to ensure the safe return so that you are completely protected if the shipment is lost or damaged in transit. *If you choose not to use a carrier that offers tracking or insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
: Allow up to 30 business days for the return to be processed and a refund to show up on your credit card. Shipping & handling charges are not refundable.
Returning for Exchange
: Let us know what item you would like. We will either bill you the difference or credit you the difference.
We believe the above terms are fair and reasonable and ensure the protection of all parties against abuse. If for any reason, one or more above conditions cannot be met, please call us and we will try to assist, BUT you must call before and receive authorization.
Most orders are processed and shipped within 2-5 business days. Any delays in this arise from a backorder situation. If an item is out of stock and will not be available in 30 days, you will receive written notice. You may then choose to change, cancel, or wait for your order. Please note that items ordered together may not necessarily be shipped together. Please Note: We do NOT ship to PO boxes. Orders going to Alaska or Hawaii will be charged for extra shipping costs. Monogramming is done on site and will not hold up your order. Again, you may call for expedited shipping. These will incur extra charges that we will discuss with you. A leather luggage tag monogrammed with your initials is our gift to you. Should you return you purchase, you may still keep your luggage tag free of charge.
We do "blind" monogramming which is embossing without any color, or we can monogram with a color (silver). On Tumi luggage and briefcases, you have the option of monogramming with their red foil also. Please let us know if you have a preference (in the comment section on the checkout page), otherwise our expert monogrammers will do your initials "blind." Monogramming is permanent and cannot be changed. Initials are done in the correct order, first, middle than last. There are no periods, just a slight space between the letters. Be sure of your choice, as monogrammed items cannot be exchanged or returned.
A sales tax of 7% will be added for customers in Florida only. All deliveries outside of Florida will not be charged sales tax.
To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us at 1-888-898-5558, Monday thru Saturday, during normal business hours, Eastern Standard Time. We accept PayPal, Visa, MasterCard, and American Express. PayPal's Seller Protection requires a signature confirmation for transactions of $250 or more.
Visa, MC, Amex must be a U.S. issued credit card and the billing address must be in the United States.
In the event that a product sold through our website is listed at an incorrect price, and/or with incorrect product info as a result of a typographical error, we reserve the right to cancel or refuse the order. Upon cancellation, we will promptly notify customers of the situation.
If you have questions regarding any of our products and services, you can email us anytime at Luggageontheweb@comcast.net